Simply being able to search on key terms spoken can be a killer feature. Apen says the notes become a repository for groups or the entire company, where personal note-taking is often incomplete and audio recordings are too burdensome to review in any quantity. Otter’s live transcription turns meeting audio into a resource for participants to follow along with, a catch-up tool for those joining late or asked to join at a particular time, and longer-term institutional memory. “Even in that instance, often the notes aren’t shared, and so you can’t collaborate with them in the same way that you would with a Slack message thread or an email chain.” “When you think about the percentage of knowledge that’s shared verbally in companies-in today’s world, most of that just kind of evaporates, unless individuals are taking their own notes,” says Kurt Apen, Otter’s CMO. Otter suggests that automated live transcription of most meetings would improve efficiency and retain more information about business decisions. remote workers found that 35 percent felt people “only attend relevant sections of meetings,” 33 percent wanted shorter meetings, and 25 percent said “meeting notes should always be shared with attendees.” A survey Otter commissioned in March from YouGov of 2,000 U.S. That likely means more meetings rather than fewer, though with less critical involvement across the entire meeting by all participants. Even with high levels of vaccination and a substantial drop in cases, most companies expect the majority of full-time office workers won’t be back in their spaces anytime soon a substantial number of firms will have half or fewer of their employees on-site for the next several months-or forever. While privately held and independent from Zoom, Otter has a close working relationship with the company, which includes Otter service in some of its tiers and offers an easy connection to Otter features.ĬEO Liang paints a picture of the transition underway in businesses from entirely virtual meetings to hybrid ones, with a mix of people at home, at remote work locations, and in shared offices. Not many third parties have offered robust bots yet-the free, rudimentary Zoombot and the subscription-based Beulr (if you’re a Gen-Xer, say it aloud) appear to be the only contenders. Major makers of videoconferencing services such as Zoom, Microsoft, Google, and Cisco don’t offer their own in-lieu-of-attendance bots, and the captioning and transcription features in Microsoft Teams, Google Meet, and Webex are relatively limited and lack rich collaboration. Since the service’s inception, the company says it has transcribed over 150 million meetings representing over 5 billion minutes of audio. It also allows them to spin up capacity on demand, which will be required with more real-time usage that the assistant feature will promote. The company develops its own cloud-hosted algorithms, which lets it constantly improve them. Otter’s accuracy isn’t perfect, but it’s among the best available, which includes competition from trillion-dollar firms. You can edit the transcription on its own or while listening to recorded audio synchronized with the extracted text. When it’s complete, unique speakers can be labeled, and the system updates them throughout the document. Transcripts are also post-processed to produce higher-quality final versions that improve accuracy and the identification of distinct speakers. But that’s the least of what it offers.Īs with Otter’s existing live transcription feature, the person whose account is hosting the process can allow others to highlight text, insert comments, and add images. At the most basic level, Liang says, this avoids you having to remember to start recording or perform any other setup in a meeting. “Once you synchronize your calendar with Otter, at the beginning of the meeting, Otter Assistant will automatically join that meeting, then take notes, and also, with your permission, will share those meeting notes with all the attendees,” says Otter.ai CEO and cofounder Sam Liang. You can select which meetings it attends. With a Business tier plan ($30 per month or $240 per year for each user), Otter Assistant doesn’t need you to host a session or even log in to take an audio stream and perform speech-to-text transcription. Launching today, Otter Assistant automates part of the company’s existing integration with Zoom videoconferencing for real-time captioning and live transcription. Or-if you’ve ditched the meeting-your colleagues can while you’re busy elsewhere. Its deep-learning voice-transcription service can now scan your Google or Outlook calendar for Zoom sessions, automatically sign in at the appropriate time, and produce a live transcription that you and other participants can correct, annotate, and highlight in real time. Otter.ai wants to free you from taking notes at virtual and hybrid meetings-and maybe even from attending them.
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